Refund policy

Howdy! At Shift Naturals your satisfaction with the products we create is our top priority. If for any reason you are not fully satisfied with your purchase of our beverages or related products, please reach out to us within 15 days at support@enjoyshift.com  and we'll figure out a reasonable solution. We will address your concerns individually to ensure your experience with Shift Naturals stokes you out! For policies related to returns or exchanges of merchandise and accessories, please refer to the FAQ section on our website for detailed information.

Commitment to Satisfaction:

At Shift Naturals, we are dedicated to ensuring that our customers enjoy the highest quality beverages and related products. If you find that our products do not meet your expectations, we are here to help.

Contacting Us for Refunds:

  • Time Frame: If you are not fully satisfied with your purchase, please contact us at support@enjoyshift.com within 15 days of receiving your order and we'll find a solution that works for both parties.
  • Information to Include in your email: your order number, the item, how many units in your order, and details of the issue. This will help us to process your request more efficiently.

Refund Eligibility:

  • Health and Safety: Due to health and safety regulations, we cannot accept returns of our beverages. However, we understand that issues may occur, such as receiving damaged or incorrect items, which shall be addressed on a case by case basis.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all refund requests.

Processing Refunds:

  • Inspection: If your refund request involves a damaged or incorrect item, we may require documentation, such as photos, to process your request.
  • Refund Approval: Once your request is reviewed and approved, a credit will be applied to your original method of payment within a certain number of days.

Exceptions and Exclusions:

  • Sale Items: Please note that promo items are not eligible for refunds. Only regular-priced items may be refunded.
  • Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges and Replacements:

  • Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately for a replacement, at no additional cost to you.

Additional Information:

For policies related to returns or exchanges of merchandise and accessories, please refer to the FAQ section on our website.

Customer Support: If you have any questions about our refund policy, please feel free to contact us at support@enjoyshift.com.

We value you as a person and are committed to ensuring a positive experience with Shift Naturals.

#ShiftWithNature