Privacy policy

Introduction

This Customer Privacy Policy of Shift Naturals Inc “Shift Naturals” covers the collection, use, and disclosure of personal information that may be collected by Shift Naturals anytime you interact with Shift Naturals, such as when you visit enjoyshift.com, when you purchase Shift Naturals’ products and services online or in one of our offices, or when you call our sales or support associates. Please take a moment to carefully read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy takes precedence at Shift Naturals, and we go to great lengths to protect it.

Reasons Shift Naturals Collects Personal Information

(1) We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, special offers, and events that you might like to hear about.

(2) If you do not want Shift Naturals to keep you up to date with our news and the latest information on products and services email us at yo@enjoyshift.com

Information Shift Naturals Collects and How the Information May be Used

(1) Personally Identifiable Information: This refers to information that lets us know the specifics of who you are. When you engage in certain activities on this site, such as registering for a membership, ordering a product or service, submitting content and/or posting content in discussion forums or other public areas, entering a contest or sweepstakes, filling out a survey, or sending us feedback, we may ask you to provide certain information about If you yourself by filling out and submitting an online form. It is completely optional for you to engage in these activities. elect to engage in these activities, however, we may ask that you provide us personal information, such as your first and last name, mailing address (including zip code), email address, employer, job title and department, telephone and facsimile numbers, and other personal identifying information. When ordering products or services on the site, you may be asked to provide a credit card number. Depending upon the activity, some of the information we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.

(2) Nonpersonally Identifiable Information: This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you visit on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. This information may include the Web site's Uniform Resource Locator (“URL”) that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol (“IP”) address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol (“TCP/IP”) network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet.

(3) There are a number of situations in which your personal information may help us give you better products. We do not collect any Personally Identifiable Information about you unless you voluntarily provide it to us. You provide certain Personally Identifiable Information to us when:

(a) We may ask for your personal information when you're discussing a service issue on the phone with an associate, participating in an online survey, registering your products, or purchasing a product.

(b) You interact with Shift Naturals, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about Shift Naturals products you own, such as their serial numbers and date of purchase; and information relating to a support or service issue.

(c) We also collect information for market research purposes — such as your occupation and where you use your Company products—to gain a better understanding of our customers and thus provide more valuable service.

(d) You submit your credit card or other payment information when ordering and purchasing products and services on our site. We may also collect information from you at other points on our site that state that such information is being collected.

(e) We collect information regarding customer activities on our enjoy.com. This helps us to determine how best to provide useful information to customers and to understand which parts of enjoy.com and products are of most interest to them. We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve our products.

(4) Your information may be shared with third parties or in special circumstances as described elsewhere in this policy.

(5) In addition, we may also collect, or our third party ad server and/or content server may collect, certain Nonpersonally Identifiable Information. This information is ultimately stored in the form of store categories, and, in some cases, specific URLs. We use your IP address to diagnose problems with our servers, software, to administer our site and to gather demographic information. Our third party ad servers will also provide us with summary, but not individual, reports that will tell us how many ads were presented and clicked upon at out site.

(6) We will primarily use your Personally Identifiable Information to provide our services to you, as required by our agreements with you. We will also use Personally Identifiable Information to enhance the operation of our site, fill orders, improve our marketing and promotional efforts, statistically analyze site use, improve our product and service offerings, and customize our site's content, layout, and services. We may use Personally Identifiable Information to deliver information to you and to contact you regarding administrative notices. We may also use Personally Identifiable Information to resolve disputes, troubleshoot problems and enforce our agreements with you, including our Site Terms of Use, Sales Terms and Conditions, and this Private Policy.

Your Shift Naturals Sign In Account and Related Information

(1) EnjoyShift.com allows you to create a Shift Naturals Sign In Account based on your personal information. This convenient service saves you time and allows for easier use of our web services. In order to create your Shift Naturals Sign In Account you will need to create a personal profile by providing your name, phone number, email address, and in some cases your mailing address or a credit card number. The system saves the information in your personal profile and assigns you your own unique personal Shift Naturals Account, which you can use when performing various activities relating to EnjoyShift.com and the products and services you purchase from Shift Naturals.

Updating and Correcting Information

(1) We believe you should have the ability to access and edit the Personally Identifiable Information that you have provided to us. You may change any of your Personally Identifiable Information in your account online at any time by linking to your account in accordance with instructions posted elsewhere on this site. You may also access and correct your personal information and privacy preferences by emailing us at Support@enjoyshift.com.

(2) Please include your name, address, and/or email address when you contact us.

We encourage you to promptly update your Personally Identifiable Information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past transactions, you cannot delete information associated with past transactions on this site. In addition, it may be impossible to completely delete your information without some residual information because of backups.

User Choices on Collection and Use of Information

(1) We may, from time to time, send you email regarding our products and services. In addition, if you indicated upon registration that you are interested in receiving offers or information from us, we may occasionally send you direct mail about products and services that we feel may be of interest to you. Only Shift Naturals will send you these direct mailings and only if you indicated that you do not object to these offers. If you do not want to receive such mailings, simply tell us when you give us your personal information. Or, at any time you can easily edit your account information to no longer receive such offers and mailings.

(2) You also have choices with respect to cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies some parts of our site may not work properly in your case.

Publicly Displayed Information is Public

(1) If you use a bulletin board or chat room on EnjoyShift.com you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. Shift Naturals is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously nonpublic, available by enabling certain user features, Shift Naturals will collect that information from your interaction and the information will become publicly available.

When Shift Naturals Discloses Your Information

(1) Shift Naturals takes your privacy very seriously. Shift Naturals does not sell or rent your contact information to other marketers.

(2) To help us provide superior service, your personal information may be shared with legal entities within our corporate group globally who will take steps to safeguard it in accordance with our privacy policy.

(3) There are also times when it may be advantageous for Shift Naturals to make certain personal information about you available to companies that Shift Naturals has a strategic relationship with or that perform work for Shift Naturals to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. In such situation these companies are prohibited from using your personal information for any unauthorized purposes and are also obligated to protect your information in accordance with Shift Naturals' policies, except if we inform you otherwise at the time of collection. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on EnjoyShift.com.

Shift Naturals may take the personal information we receive from individuals responding to our customer surveys and combine (or aggregate) it with the responses of other customers we may have, to create broader, generic responses to the survey questions. Shift Naturals then uses the aggregated information to improve the quality of its services to you, and to develop new services and products. This aggregated nonpersonally identifying information may be shared with third parties.

(4) We also reserve the right to disclose your personal information for any reason if, in our sole discretion, we believe that it is reasonable to do so, including credit agencies, collection agencies, merchant database agencies, law enforcement, litigation or to satisfy laws, such as the Electronic Communications Privacy Act, regulations, or governmental or legal requests for such information. We may also disclose personal information that is necessary to identify, contact, or bring legal action against someone who may be violating our contracts, policies and procedures. Finally we may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

(5) We will encourage our service partners to adopt and post privacy policies. However, the use of your Personally Identifiable Information by our service partners is governed by the privacy policies of those service partners, and is not subject to our control.

(6) We may also provide Nonpersonally Identifiable Information about our customers' sales, traffic patterns, and related site information to third party advertisers, but these statistics do not include any Personally Identifiable Information.

How Shift Naturals Protects Your Personal Information

(1) Shift Naturals takes precautions—including administrative, technical, and physical measures—to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

(2) At EnjoyShift.com you can be assured that your Personally Identifiable Information is secure, consistent with current industry standards. The importance of security for all Personally Identifiable Information associated with our user is of utmost concern to us. Your Personally Identifiable Information is protected in several ways. Access by you to your Personally Identifiable Information is available through a password and unique customer ID selected by you. This password is encrypted. We recommend that you do not divulge your password to anyone. In addition, your Personally Identifiable Information resides on a secure server that only selected Shift Naturals personnel and contractors have access to via password. We encrypt your Personally Identifiable Information and thereby prevent unauthorized parties from viewing such information when it is transmitted to us.

(3) Personal information that you provide that is not Personally Identifiable Information also resides on a secure server and is only accessible via password. Since this information is not accessible from outside Shift Naturals you will not be asked to select a password in order to view or modify such information.

(4) In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.

(5) Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personally Identifiable Information, you acknowledge that: 

(a) there are security and privacy limitations of the Internet which are beyond our control; 

(b) the security, integrity and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed; and 

(c) any such information and data may be viewed or tampered with in transit by a third party.

Integrity of Your Personal Information

(1) Shift Naturals has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. You always have the right to access and correct the personal information you have provided and can help us ensure that your contact information and preferences are accurate, complete, and up to date by checking at EnjoyShift.com. In addition, you can request a copy of your personal information, your product registration history, and your interactions with our sales and support agents by contacting us at the email address below.

Cookies

(1) As is standard practice on many corporate web sites, EnjoyShift.com uses “cookies” and other technologies to help us understand which parts of EnjoyShift.com are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on EnjoyShift.com, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.

(2) If, however, you prefer not to enable cookies, please go to Support@enjoyshift.com, which explains step by step how you can disable cookies. Please note that certain features of enjoyshift.com will not be available once cookies are disabled.

(3) As is true of most web sites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. Shift Naturals will not use the information collected to market directly to that person.

(4) In some of our email messages we use a “click-through URL” linked to content on EnjoyShift.com. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

(5) In addition we use pixel tags—tiny graphic images—to tell us what parts of EnjoyShift.com customers have visited or to measure the effectiveness of searches customers perform on our site. Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we're sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer. We store all of this information in a secure database located in the United States. 

Commitment to Your Privacy

(1) As we said, Shift Naturals takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to our employees and strictly enforce privacy safeguards within Shift Naturals. In addition, Shift Naturals supports industry initiatives to preserve privacy rights on the Internet and in all aspects of electronic commerce.

International Users

(1) Shift Naturals abides by the safe harbor framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected from the European Union.

Links to Sites of Other Companies

(1) EnjoyShift.com has links to the sites of other companies. We are not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

California Residents

Consumer Rights Under the California Consumer Privacy Act (CCPA)

(1) The California Consumer Privacy Act (CCPA) provides specific rights to California residents regarding their personal information. If you are a California resident, you have the following rights:

(2) Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which we collected this information, the purposes for which we use this information, and the categories of third parties with whom we have shared your personal information.

(3) Right to Delete: You have the right to request the deletion of your personal information held by us, subject to certain exceptions as permitted by law.

(4) Right to Opt-Out of Sale: You have the right to opt-out of the sale of your personal information to third parties. We do not sell your personal information.

(5) Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights. This means we will not deny you goods or services, charge you a different price, or provide you with a lower quality of goods or services if you choose to exercise your CCPA rights.

Exercising Your CCPA Rights:

(1) To exercise any of the rights described above, please contact us using the contact information provided, please email us at Support@enjoyshift.com. We will verify your request by confirming your identity, which may involve requesting additional information from you.

Authorized Agents:

(1) You may designate an authorized agent to make requests on your behalf. Your authorized agent must provide written permission to act on your behalf, and we may require them to verify their own identity.

(2) For more information about our data practices and your rights under the CCPA, please refer to the other sections of this privacy policy or please email us at Support@enjoyshift.com.

(3) Under California S.B. 27 (“Shine the Light” Law), California residents have the right under certain circumstances to receive information, once a year, about third parties with whom we have shared information about you or your family for their marketing purposes during the previous calendar year, and a description of the categories of personal information shared. To make such a request, please send an email to Support@enjoyshift.com and please include the phrase “California Privacy Request” in the subject line, along with your name, address and email address. We will respond to you within thirty days of receiving such a request.

Further Questions Regarding Privacy

(1) If you do not want Shift Naturals to keep you up to date with Company news and the latest information on products and services update your personal contact information and preferences. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.

(2) If you have questions or concerns about Shift Naturals’ Customer Privacy Policy or data processing, please email us at Support@enjoyshift.com. Shift Naturals' Data Controller in your region will respond to your inquiry within 30 days. 

Effective Date; Updates to Privacy Policy

(1) The terms and conditions in this policy statement came into effect on November 1st 2023. Shift Naturals reserves the right to revise, amend, or modify this policy at any time and in any manner. When we change the policy in a material way a notice will be posted on EnjoyShift.com along with the updated privacy policy. Your use of EnjoyShift.com and any other services provided by Shift Naturals after such changes are implemented constitutes your acknowledgement and acceptance of these changes. Please consult this privacy statement prior to every use for any changes.